Shipping & returns

SHIPPING & RETURNS


1. SHIPPING POLICY

  • Shipping Time: We offer express shipping to European countries, with an estimated delivery time of 3 to 15 days.

  • Shipping Carriers: We work with reliable shipping partners to ensure secure and timely deliveries.

  • Tracking Information: Once your order has been shipped, you will receive a tracking number to monitor the shipment status.

  • Shipping Costs: Shipping fees vary based on the destination country and order weight. The exact shipping cost will be calculated at checkout.

  • Customs & Taxes: Buyers are responsible for all customs duties, import taxes, and any additional charges that may apply in the destination country.


2. RETURN POLICY

  • Return Period: If you are not satisfied with your purchase, you can return it within 30 days from the date of delivery.

  • Return Conditions: The item must be unused, undamaged, and in its original packaging to be eligible for a return.

  • Return Process:

    1. Contact our customer support at info@kuzinemarketi.com to request a return.

    2. Our team will provide you with return instructions and the return shipping address.

    3. Securely package the item and send it back using a trackable shipping service.

  • Return Costs: All return shipping fees, customs charges, and related costs are the buyer’s responsibility.

  • Refund Policy: Once we receive the returned item and verify its condition, we will process the refund within 5 to 10 business days. Refunds will be issued to the original payment method.


3. EXCHANGES

  • If you wish to exchange a product, please follow the return process and place a new order for the desired item.


4. DAMAGED OR DEFECTIVE PRODUCTS

  • If you receive a damaged or defective item, please contact us immediately at info@kuzinemarketi.com with photos and details of the issue. We will assess the situation and provide a suitable resolution, such as a replacement or refund.

For any questions or assistance regarding shipping and returns, please feel free to contact our customer support team.

Kaan Kuzine - Reliable, Quality, and Customer-Oriented Service.